Raceit.cc is an online store specializing in road cycling, gravel, and triathlon. We select high-performance components, wheels, frames, electronics, equipment, and accessories, aiming to offer quality products, expert advice, and clear after-sales service.

No. We work with a selection of Spanish, European, and Asian brands.

Some products are shipped from Spain and others directly from warehouses, manufacturers, or international distributors. The expected shipping origin and estimated delivery time are shown before purchase and included in the order confirmation.

We work with different national and international logistics operators. The carrier used will depend on the product, its availability, and the location from which the shipment is made.

When the order is shipped, you will receive an email with the available tracking information.

As a general reference:

• Products shipped from Spain: between 2 and 5 business days.
  
• Products shipped from international warehouses or suppliers: between 20 and 60 calendar days.
  

The applicable timeframe for each order will be the one shown on the product page and in the order confirmation. If an order contains products with different timeframes, they may be shipped separately.

Timeframes may be affected by weekends, holidays, logistical issues, or force majeure circumstances. If a significant delay occurs, we will inform you as soon as we have information.

Yes. If the order has not been delivered after 90 calendar days from its confirmation, you can request a full refund or, when possible, a new shipment.

This commercial guarantee is additional and does not limit the rights you have when a shorter delivery time indicated on the product sheet or in the order confirmation is not met.

You can request cancellation within the first five calendar days from the order confirmation.

If the order has not yet been prepared or shipped, we will proceed to cancel it and fully refund the amount paid.

If it has already been shipped, we will try to stop the delivery. When this is not possible, we will inform you how to manage the return after receiving it. This cancellation option is independent of the legal right of withdrawal.

Products that are truly customized or made according to your specifications may be subject to different conditions, which will be indicated before making the purchase.

For orders destined for Spain:

• Free shipping on orders over €100.
  
• Shipping costs of €8.99 on orders under €100.
  

The final cost will appear before completing the purchase. Different conditions may apply for certain destinations or especially bulky products, which will be shown before payment.€

Yes. When the order is shipped, you will receive an email with the tracking number or link, provided the carrier offers this service.

For international orders, tracking updates may take a few days to appear.

Yes. If you purchase as a consumer, you have 14 calendar days from the receipt of the order to communicate that you wish to exercise your right of withdrawal.

After notifying us, you will have another 14 calendar days to send the product back.

You can examine and test the product in the same way you would in a physical store. If the handling exceeds what is necessary to check its nature, characteristics, and functioning, Raceit may deduct from the refund the loss of value caused.

It is not mandatory to keep the original packaging to exercise the withdrawal right, although we recommend using it when possible to properly protect the product during transport.

To initiate a return, contact us at info@raceit.cc. We will provide you with the instructions and the corresponding address.

When the return is due to withdrawal, the direct return costs will be borne by the customer, provided they have been informed beforehand.

When the product is defective, has arrived damaged, or does not match the order, Raceit will cover the necessary costs to resolve the issue.

The right of withdrawal may not apply in cases established by law, including but not limited to:

• Products manufactured according to the customer's specifications or clearly personalized.
  
• Products that may deteriorate or expire quickly.
  
• Sealed products that are not suitable for return for health or hygiene reasons if the seal has been removed after delivery.
  

Ordering a product "on request" does not, by itself, mean that it is personalized or excluded from the right of withdrawal.

When an exception applies, it will be clearly indicated on the product page before purchase.

Yes, as long as the exchange is possible and availability exists. Contact us and we will review your case.

When the exchange involves returning a product, the conditions corresponding to withdrawal or return due to defect will apply, depending on the reason.

The refund will be made using the same payment method used for the purchase, unless you expressly agree on another method.

In case of withdrawal, we will refund the corresponding amounts, including the cost of the initial standard shipping. Additional costs resulting from choosing a more expensive delivery option will not be refunded.

Raceit may withhold the refund until the product is received or until you provide proof of its return.

New products sold to consumers come with a legal warranty of three years from the date of delivery, in accordance with current regulations.

Raceit is the seller responsible to the customer and will handle issues related to non-conformities. Depending on the case, the solution may consist of repair, replacement, price reduction, or contract termination.

Solutions covered by the legal warranty will incur no costs for the consumer.

Some brands offer additional commercial warranties of three years, four years, or even lifetime. When there is an additional warranty, its conditions will be indicated in the product sheet or in the manufacturer's documentation.

These commercial warranties are additional and do not replace or reduce the legal warranty offered by Raceit as the seller.

Contact us as soon as possible at info@raceit.cc, indicating the order number and attaching photos or videos that allow identification of the issue.

We recommend reporting visible transport damages within the first 48 hours to facilitate the claim with the carrier. This period is only a recommendation and does not eliminate the customer's legal rights.

You can write to us before purchasing and let us know:

• Brand and model of the bicycle.
  
• Year or version.
  
• Photographs.
  
• Currently installed components.
  
• Product you wish to buy.
  
• Any questions about measurements or compatibility.
  

Our team will review the information and try to help you choose the right product. The advice will depend on the information provided being complete and accurate.