Raceit.cc is an online store specializing in road cycling, gravel and triathlon. We select high-performance components, wheels, frames, electronics, equipment and accessories, aiming to offer quality products, specialized advice and clear after-sales service.

No. We work with a selection of Spanish, European, and Asian brands.

Some products are shipped from Spain, while others are sent directly from international warehouses, manufacturers, or distributors. The expected shipping origin and estimated delivery time are shown before purchase and included in the order confirmation.

We work with different national and international logistics providers. The carrier used will depend on the product, its availability, and the location from which it is shipped.

When the order is dispatched, you will receive an email with the available tracking information.

As a general reference:

• Products shipped from Spain: between 2 and 5 business days.
  
• Products shipped from international warehouses or suppliers: between 20 and 60 calendar days.
  

The applicable timeframe for each order will be the one shown on the product page and in the order confirmation. If an order contains products with different timeframes, they may be shipped separately.

Timeframes may be affected by weekends, public holidays, logistical issues, or force majeure circumstances. If a significant delay occurs, we will inform you as soon as we have information.

Yes. If the order has not been delivered after 90 calendar days from its confirmation, you may request a full refund or, when possible, a replacement shipment.

This commercial guarantee is additional and does not limit any rights you may have when a shorter delivery period stated on the product page or in the order confirmation is not met.

You may request cancellation within the first five calendar days after your order is confirmed.

If the order has not yet been prepared or shipped, we will cancel it and issue a full refund of the amount paid.

If it has already been shipped, we will try to stop the shipment. When this is not possible, we will explain how to arrange a return after receiving it. This cancellation option is independent of the statutory right of withdrawal.

Truly personalized products or products manufactured according to your specifications may be subject to different conditions, which will be indicated before you make the purchase.

For orders shipped to Spain:

• Free shipping on orders over €100.
  
• Shipping costs of €8.99 on orders under €100.
  

The final cost will be shown before completing the purchase. Different conditions may apply to certain destinations or especially bulky products, and these will be displayed before payment.€

Yes. When your order is shipped, you’ll receive an email with the tracking number or link, provided the carrier offers this service.

For international orders, tracking may take a few days to update.

Yes. If you purchase as a consumer, you have 14 calendar days from receipt of the order to notify us that you wish to exercise your right of withdrawal.

After notifying us, you will have an additional 14 calendar days to send the product.

You may examine and try the product in the same way you would in a physical store. If handling goes beyond what is necessary to verify its nature, characteristics, and operation, Raceit may deduct the resulting loss in value from the refund.

You are not required to retain the original packaging to exercise your right of withdrawal, although we recommend using it whenever possible to properly protect the product during transport.

To initiate a return, contact us at info@raceit.cc. We will provide you with the relevant instructions and address.

When the return is due to withdrawal, the direct return costs will be borne by the customer, provided that they were informed in advance.

When the product is defective, arrives damaged, or does not correspond to the order, Raceit will cover the necessary costs to resolve the issue.

The right of withdrawal may not apply in cases established by law, including:

• Products manufactured according to the customer's specifications or clearly personalized.
  
• Products that may deteriorate or expire quickly.
  
• Sealed products that are not suitable for return for health or hygiene reasons when the seal has been removed after delivery.
  

The fact that a product is ordered “on request” does not, by itself, mean that it is personalized or excluded from the right of withdrawal.

When an exception applies, it will be clearly indicated on the product page before purchase.

Yes, provided that the exchange is possible and the item is available. Contact us and we will review your case.

When the exchange involves returning a product, the applicable conditions for withdrawal or return due to a defect will apply, depending on the reason.

The refund will be issued using the same payment method used for the purchase, unless you expressly agree to another method.

In the event of withdrawal, we will refund the applicable amounts, including the cost of the initial standard delivery. Additional costs resulting from choosing a more expensive delivery method will not be refunded.

Raceit may withhold the refund until it receives the product or until you provide proof that it has been returned.

New products sold to consumers come with a three-year statutory warranty from the date of delivery, in accordance with applicable legislation.

Raceit is the seller responsible to the customer and will handle issues related to lack of conformity. Depending on the case, the solution may consist of repair, replacement, a price reduction, or termination of the contract.

Solutions covered by the statutory warranty will incur no costs for the consumer.

Some brands offer additional commercial warranties of three years, four years, or even a lifetime. When an additional warranty exists, its terms will be stated on the product page or in the manufacturer's documentation.

These commercial warranties are additional and do not replace or reduce the legal warranty offered by Raceit as the seller.

Contact us as soon as possible at info@raceit.cc, indicating the order number and attaching photographs or videos that make it possible to identify the issue.

We recommend reporting visible transport damage within the first 48 hours to facilitate the claim with the carrier. This period is only a recommendation and does not eliminate the customer’s legal rights.

You can write to us before purchasing and let us know:

• Bicycle brand and model.
  
• Year or version.
  
• Photographs.
  
• Components currently installed.
  
• Product you want to purchase.
  
• Any questions about measurements or compatibility.
  

Our team will review the information and try to help you choose the right product. The advice provided will depend on the information supplied being complete and accurate.