At Raceit.cc, we select high-performance brands and components designed for demanding cyclists. All our products are covered by official manufacturer warranties and include expert technical support to resolve any issues related to their operation or installation.
Manufacturer's warranty
All products purchased at Raceit.cc include the corresponding legal warranty, which is normally 2 years from the date of delivery, unless the manufacturer specifies a different period.
The warranty covers:
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Manufacturing defects.
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Structural or functional failures not caused by misuse.
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Problems arising from components that do not meet the advertised specifications.
The warranty does not cover :
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Damage caused by incorrect assembly not performed by a professional.
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Natural wear and tear from use (tires, pads, chains, bearings, etc.).
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Unauthorized external modifications, customizations, or repairs.
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Bumps, accidents or damage caused by improper use.
To properly assess a warranty, it may be necessary to provide photos, videos, or send the product for technical review.
Warranty management process
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Contact us indicating your order number and a description of the issue.
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We will ask you for images or videos to assess the problem.
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If necessary, we will arrange the shipment to the manufacturer or the technical service.
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Once the warranty has been validated, the manufacturer will be able to:
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Repair the product,
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Replace it with a new one,
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Or approve a refund according to their policies.
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Resolution time may vary depending on the brand and type of product.
Technical service and support
Our team can help you with:
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Compatibility between components.
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Technical recommendations on installation.
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First configuration or basic setting.
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Additional technical information from the manufacturer.
We do not perform physical installations, but we do offer remote technical support to resolve common questions or problems related to products purchased at Raceit.cc.
Products of European and Asian origin
We work with a mixed catalog that combines products shipped from Spain and others shipped directly from Asia.
In both cases, the manufacturer's warranty is valid and is handled following the same procedure described above.
How to request assistance
You can contact our support team through:
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Email: info@raceit.cc
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Contact form: available on our website
We will respond to your request as soon as possible and will assist you throughout the entire process.
