At Raceit.cc we select high-performance brands and components designed for demanding cyclists. All our products are covered by official manufacturer warranties and have specialized technical support to resolve any issues related to their operation or installation.
Manufacturer's warranty
All products purchased at Raceit.cc include the corresponding legal warranty, which is usually 2 years from the delivery date, unless the manufacturer specifies a different period.
The warranty covers:
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Manufacturing defects.
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Structural or functional failures not caused by misuse.
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Problems arising from components that do not meet the advertised specifications.
The warranty does not cover:
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Damage from incorrect assembly not performed by a professional.
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Natural wear from use (tires, brake pads, chains, bearings, etc.).
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Unauthorized modifications, customizations, or external repairs.
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Impacts, accidents, or damage caused by improper use.
To properly evaluate a warranty, it may be necessary to provide photos, videos, or send the product for technical review.
Warranty management process
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Contact us providing the order number and a description of the issue.
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We will ask you for images or videos to assess the problem.
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If necessary, we will manage shipping to the manufacturer or service center.
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Once the warranty is validated, the manufacturer may:
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Repair the product,
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Replace it with a new one,
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Or approve a refund according to their policies.
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Resolution time may vary depending on the brand and type of product.
Technical service and support
Our team can help you with:
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Compatibility between components.
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Technical recommendations on installation.
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Initial setup or basic adjustment.
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Additional technical information from the manufacturer.
We do not perform physical assemblies, but we do offer remote technical support to resolve common questions or issues related to products purchased at Raceit.cc.
Products of European and Asian origin
We work with a mixed catalog combining products shipped from Spain and others sent directly from Asia.
In both cases, the manufacturer's warranty is valid and handled following the same procedure described above.
How to request assistance
You can get in touch with our support team through:
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Email: info@raceit.cc
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Contact form: available on our website
We will respond to your request as soon as possible and support you throughout the entire process.