We accept returns within 14 days after receiving the order, provided the product meets the following conditions:

• Unused and in perfect condition
  
• With all its accessories
  
• In its original packaging
  
• No signs of assembly in the case of components or frames
  

Products that do not meet these conditions cannot be refunded.

For reasons of safety, hygiene, or customization, returns are not accepted for:

• Sports underwear
  
• Nutrition and supplementation products
  
• Installed, assembled, or handled products
  
• Custom-made products ordered specifically
  
• Components with visible installation marks (headset, bottom bracket, cassette, brakes, etc.)
  

If you have any doubts about a product before installing it, we recommend consulting us first.

1. Request the return by writing to customer service email.
   
2. Our team will validate the request and send you the shipping instructions.
   
3. You must send the product at your own expense and provide the tracking number.
   
4. Once received and inspected, we will proceed with the refund using the original payment method.
   

Return shipping costs are the customer's responsibility unless there was a shipping error or manufacturing defect.

If you want to exchange a product for a different one, you must:

1. Request the exchange through our customer service.
   
2. Send the original product following the same process as a return.
   
3. Place a new order for the desired product once the return has been approved.
   

For exchanges due to defects or errors on Raceit.cc's part, we cover the shipping costs.

Orders can be canceled free of charge within the first 5 calendar days after purchase, provided the order has not been processed or shipped.

After this period, cancellation will no longer be possible.

Raceit.cc works with products from both national and international suppliers. In some cases, especially for items of Asian origin, delivery times may be longer.

We offer a 60-day delivery guarantee from the date of purchase.

If an order exceeds this period without being delivered:

• You can request a full refund, or
  
• Choose to have the product resent at no additional cost.
  

This guarantee applies only to logistical delays and not to issues caused by incorrect information provided by the customer (address, contact, etc.)

If the product you received has a manufacturing defect or arrived damaged, you must notify us within 72 hours of receipt, attaching photos and the order number.

Our team will guide you through the process for replacement or refund as appropriate.