1. Subject matter of the contract
Comertech Raceit S.L. offers cycling products that may come from different suppliers and locations (Spain, Europe, and Asia). Features, prices, and delivery times are shown transparently before confirming the purchase.
2. Prices and payments
All prices include VAT. Available payment methods are shown during checkout. Payments are processed through secure platforms.
3. Shipping and delivery times
Delivery times depend on the origin of the product.
- – Shipments from Spain: fast delivery.
- – Shipments from Asia: estimated delivery up to 60 days.
Raceit.cc will inform customers of any relevant issue.
4. Warranty and liability
All products include a warranty in accordance with current regulations. In the event of manufacturing defects, repair, replacement, or refund will be handled as appropriate.
5. Right of withdrawal
The customer may withdraw from the purchase and return the product within 14 calendar days. The product must be unused, in its original packaging, and in perfect condition.
Exceptions to the right of withdrawal (non-returnable items):
The right of withdrawal will not apply to:
- Goods made according to consumer specifications or clearly personalized, including products manufactured or prepared specifically for the customer (made-to-order).
- Sports nutrition / food products (gels, bars, drinks, supplements, and similar), for food safety and hygiene reasons and/or because they may deteriorate or expire quickly.
- Sealed goods not suitable for return for health protection or hygiene reasons, once unsealed after delivery.
These exclusions do not affect customer rights in cases of defective, damaged, or incorrectly supplied products.
6. Returns policy
Returns must be requested through our customer service form or email. Shipping costs are borne by the customer unless there is an error or product defect.
Cancellations:
Orders may only be canceled if they have not entered the preparation/processing phase.
Orders that include personalized products or products manufactured/prepared to order cannot be canceled once manufacturing/preparation has started, and will not be eligible for return or refund, except in cases of defect, damage, or error attributable to Raceit.cc.
7. Limitation of liability
Raceit.cc is not responsible for delays caused by customs, logistics congestion, force majeure, or incorrect data provided by the customer.
8. Applicable law
The relationship will be governed by Spanish and European law.
Any dispute will be resolved before the courts of the consumer's place of residence.
Any dispute will be resolved by the courts of the consumer's place of residence.